Privacy and Data Protection Policy

At CEBU PRO TRAVEL AND TOURS (“Cebu Pro”), we understand that your privacy is important and that disclosing your personal information involves a great deal of trust on your part. Cebu Pro is truly committed to respecting your privacy and we recognize the need to ensure the protection and confidentiality of the personal information you provide to us.

We collect personal information that you voluntarily provide to us either online or offline when you book travels, accommodations or tours through our various platforms and channels. The types of personal information we collect may include your name, contact details, passport details, date of birth, gender, profile photos and other information relevant to your travel needs and requirements. The personal information you provide will be used for purposes of completing your travel requests and requirements, providing customer service, improving our products and services, sending you marketing communications that we believe may be of interest to you unless you notify us otherwise. Cebu Pro will ensure that your personal data is administered and protected to the extent required under the Republic Act No. 10173, otherwise known as the “Data Privacy Act of 2012”.

By providing your personal details to CEBU PRO TRAVEL AND TOURS, you agree to us using that information for the reason you provided it. You also agree to us sharing that data with third party vendors who help deliver services like bookings, payments, marketing, and more on our behalf. This includes companies assisting with travel reservations, credit card processing, business analysis, customer support, advertising, and related duties.

Additionally, in giving us your information, you confirm that the details you submitted are full and accurate. You understand CEBU PRO TRAVEL AND TOURS cannot provide any products or services should there be inaccuracies in your data. We won’t be liable for damages caused by an inability to deliver due to flawed information. You acknowledge that submitting incomplete or mistaken details could result in us being unable to satisfy requests made through our company.

To effectively serve our customers, CEBU PRO TRAVEL AND TOURS collects certain contact and identification details. Names, addresses, phone numbers allow us to communicate with you regarding reservations, bookings and travel arrangements. Credit card and loyalty program data is necessary for processing payments and availing of benefits. While voluntary, submitting this information enables us to complete transactions and fulfill service agreements. We handle all personal data securely and in accordance with privacy laws.

Understanding customers’ preferences helps us deliver more customized experiences. We occasionally supplement contact information with updates from reliable third-party sources. Additionally, analyzing aggregate Travel patterns allows us to make well-informed arrangements and recommendations. For example, frequent destination data assists in recommending attractive bundled packages. None of this supplementary information includes sensitive personal details without consent. Our objective is to provide excellent service while respecting individual privacy through lawful and transparent collection and use of Information.

We collect certain details to effectively manage bookings and fulfill our service commitments. Names, payment information and loyalty numbers allow the processing of reservations and transactions smoothly. With customer permission, we analyze travel patterns to better customize offerings and recommendations over time. For instance, popular destination trends help create appealing packages. Our systems also use non-sensitive aggregated data to assess interests and continuously enhance the customer experience.

Keeping customers well-informed of suitable deals allows making the most of travel opportunities. You may opt-in to receive emails/texts on specials tailored to your preferences. This helps deliver relevant offers that save on travel costs. Transactional messages also update account changes efficiently. However, promoting satisfactory service requires respecting individual privacy. Hence, you retain full control over whether to engage with us through optional promotional communications. Our priority remains enabling simple travel through lawful, transparent use of shared information focused on customer benefit.

Feeling confident in how Cebu Pro Travel and Tours handles personal data is important. While no system can guarantee absolute security, we are committed to protecting customer information through comprehensive administrative, technical, and physical safeguards. Only approved staff have controlled access solely for legitimate business operations. Sensitive payment details are encrypted during transmission to our secure systems. Firewalls and monitoring software also help prevent unauthorized access to customer profiles.

Maintaining privacy is crucial to maintaining trust in our services. Personal, financial, and booking records are retained within protected private networks. We conduct regular security audits and training to ensure compliance with stringent protocols. Backups, password protection and server risks are also closely managed. Our goal is providing convenient travel experiences while respecting customer confidence placed in us. Members can feel assured stringent security practices are applied to transaction information entrusted to Cebu Pro Travel and Tours. Your data protection and service satisfaction remain top priorities.

Cebu Pro Travel and Tours evaluates dormant accounts, with no activity for one year, on an annual basis. After a year and still dormant mandatory deletion takes place. If you wish to have your information expunged sooner, you may contact our support team at [email protected]

Include the subject line “PERSONAL INFORMATION DELETION REQUEST” along with your contact details. We will then reach out to verify your identity before initiating the removal process, which takes approximately one to two weeks to complete manually with checks. Protecting customer privacy means allowing you control over personal data retention. Our goal is honoring reasonable requests to uphold individuals’ rights while maintaining security through careful verification.

For any questions, feedback or concerns relating to your personal information held by Cebu Pro Travel and Tours, our privacy practices, or to exercise your rights, please contact our Data Protection Officer via:

Email: [email protected]

Phone: +639-177-935-586 / (032) 505-2433

Post: 311 Arcada 5 Bldg., L. Jaena St.,Tipolo, Mandaue City Philippines 6014

✓ Some of the things you may wish to contact us about include:

✓ Requesting access to your personal records

✓ Updating or correcting any inaccurate personal data

✓ Withdrawing consent for previously agreed uses of your information

✓ Deleting your personal data from our systems

✓ Making a complaint regarding our handling of your personal data

We strive to respond to all queries courteously within 15 days. Your privacy and ability to control personal information is important to us.

We may revise this policy periodically by posting an updated version.

If amendments substantially change how we use data, additional notice, and ability to withdraw consent will be provided as required by law.

This policy shall be governed by Philippine laws. In case of disputes regarding data processing or protection, you agree to Philippine court jurisdiction.

If any part becomes unlawful, it will not invalidate the remaining terms.

We may disclose data as required by law or in response to legitimate requests from authorities.

This Data Privacy Policy as effective as of 30 November 2023.